Refund and Returns Policy for DexMavel

Effective Date: January 8, 2025

At DexMavel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and process for returning items and receiving refunds.

1. Eligibility for Returns

You can request a return under the following conditions:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging, including all accessories, tags, and manuals.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards or promotional items.
  • Downloadable software or digital products.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Products that have been customized or modified.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

4. Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the product is defective or an error occurred on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, contact us at info@dexmavel.com with your order details.

6. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of receiving the item. Include photos of the damage and your order details in your email to info@dexmavel.com. We will arrange for a replacement or refund at no additional cost.

7. Cancellations

  • Orders can be canceled for a full refund before they are shipped.
  • If your order has already been shipped, you must follow the return process outlined above.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please get in touch with us:

Address: 3360 Lakewood Drive, Piscataway, New Jersey, United States
Phone: 201-890-8346
Email: info@dexmavel.com
Website: https://dexmavel.com/