Shipping Policy

Effective Date: January 8, 2025

At DexMavel, we strive to deliver your orders promptly and reliably. This Shipping Policy outlines our shipping procedures, delivery options, and related details.

1. Shipping Methods and Delivery Times

We offer several shipping options to suit your needs:

  • Standard Shipping: 5-7 business days within the United States.
  • Expedited Shipping: 2-3 business days within the United States.
  • International Shipping: 7-14 business days (delivery times may vary by destination).

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, carrier delays, or customs processing.

2. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • The total shipping cost will be displayed during checkout before you confirm your order.
  • Free Shipping: Available on orders over $50 within the United States.

3. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email containing the tracking number and carrier details.
  • Use the tracking information to monitor the status and estimated delivery of your package.

5. Shipping Restrictions

  • We currently ship to all 50 U.S. states and select international locations.
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Oversized or heavy items may incur additional shipping fees or require special handling.

6. International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
  • These fees are separate from the shipping charges and must be paid upon delivery.

7. Delays and Issues

While we aim to meet delivery estimates, some delays may occur due to factors beyond our control.

  • If your order is delayed, please contact us at info@dexmavel.com, and we will assist in resolving the issue.

8. Damaged or Lost Items

If your order arrives damaged or is lost during transit:

  • Notify us within 7 days of delivery or the expected delivery date.
  • We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

9. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:

Address: 3360 Lakewood Drive, Piscataway, New Jersey, United States
Phone: 201-890-8346
Email: info@dexmavel.com
Website: https://dexmavel.com/